My friend Mike got to have a fun experience with the (obviously outsourced) TurboTax tech support people. Here is his transcript, anyone else have any transcripts? I am starting a collection.
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You have been connected to C Jess.
C Jess: Hello Michael, How may I assist you today?
Michael Aossey: hello
Michael Aossey: i am having a problem with entering stock sales
Michael Aossey: the stock was purchased as part of an employee purchase plan
Michael Aossey: i entered a number of the purchases fine and then the form was no longer the same when i click on enter another transaction
Michael Aossey: i have no clue why it would just change
Michael Aossey: i have logged out and back in twice, rebooted my computer and nothing helps
Michael Aossey: hello?
C Jess: If I understand you correctly, you are using TurboTaxfor web Basic 2003, Am I right?
Michael Aossey: i think that I am using delux web but there was no option for that on the menu
C Jess has left the session.
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You have been connected to C Ian.
Michael Aossey: hello?
Michael Aossey: hello??
Michael Aossey: is some one there????
C Ian: Michael, how may i help you?
Michael Aossey: i am having a problem with entering stock
Michael Aossey: i entered a number of the purchases fine and then the form was no longer the same when i click on enter another transaction
Michael Aossey: the stock was purchased as part of an employee purchase plan
Michael Aossey: i have logged out and back in twice, rebooted my computer and nothing helps
C Ian: Michael, what product you are using?
Michael Aossey: how can I tell?
Michael Aossey: i know that it is a web product but not basic
Michael Aossey: the next step up
Michael Aossey: i am sorry it is the basic
Michael Aossey: not the 1040ez
Michael Aossey: hello?
Michael Aossey: are you still there?
C Ian: Michael, please stay online.
Michael Aossey: ok
Michael Aossey: i am not going anywhere
Michael Aossey: is something happening?
Michael Aossey: this is unacceptable. I have been waiting for over 25 mins and you are the second person that I have talked to. I thought this was tech support, is it?
C Ian: Michael,Could you please wait while i research your issue.
Michael Aossey: ok, that is all i wanted to knwo is that you where actualy looking in to it.
Michael Aossey: thank you
C Ian: Michael, after you enter the details of the first purchase then you have the option new transaction, when you click on it what screen do you see?
Michael Aossey: hang on i will tell you exactaly what it says
Michael Aossey: Employee stock purchase plan (espp)
Michael Aossey: was the stock in this transaction sold in 2003
Michael Aossey: options: yes, no
Michael Aossey: i click yes
Michael Aossey: then i get a screen that says: enter the name of the stock and the sale date for this transaction. The sale date must have been in 2003
C Ian: Michael, Is there anything else i can help you with?
Michael Aossey: i do not know that i have been helped with this problem
C Ian: Michael, which is different tell me please?
Michael Aossey: after i enter the name and sale date i click continue....
Michael Aossey: it then says: Were any of the shares of GTW that you sold in this transaction purchased at different times or at different prices?
Michael Aossey: i click yes
Michael Aossey: then continue
Michael Aossey: it asks for the grant date and purchase date
Michael Aossey: i enter them...
Michael Aossey: i click next
Michael Aossey: it then asks me for number of shares sold
Michael Aossey: market price on purchase date
Michael Aossey: price i acctually paid and commission fees
Michael Aossey: the other transactions I entered asked me for all this info at this screen plus the market price at the grant date
Michael Aossey: i am not able to put in all the information that I need to at this point. Why is this diffent all of a sudden
Michael Aossey: i completed 12 entries with out a problem and then it changed
C Ian: Michael, after 12 what it show or how the form is ?
Michael Aossey: it list all 12 and it gives me option to enter a new trans. when I click the new trans option i get the screens i discribed above
Michael Aossey: do you understand my problem
C Ian: Michael, if you want to enter more amount of data then you have to buy desktop product, web products capacity is less.
Michael Aossey: so 12 is the limit then it breaks
Michael Aossey: ???
Michael Aossey: that is the biggest copout i have ever heard
Michael Aossey: is there a number I can call to tell someone this product sucks
Michael Aossey: you people have wasted more of my time than anyone in history
Michael Aossey: answer me
Michael Aossey: !!!!!
Michael Aossey: hello
Michael Aossey: this is bull
C Ian: Michael, web products has limitations,contact number is 1-520-901-3125,which is charged.
Michael Aossey: how much
Michael Aossey: this is the internet not fax
Michael Aossey: type faster
Michael Aossey: that is it i am spent
C Ian: Michael, 10 minutes $14.95
Michael Aossey: thank you for your lack of iformation!
C Ian: Thank you for contacting Intuit. 
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