This post originated from an RSS feed registered with Agile Buzz by James Robertson. Original Post: How blogs help Feed Title: Cincom Smalltalk Blog - Smalltalk with Rants Feed URL: http://www.cincomsmalltalk.com/rssBlog/rssBlogView.xml Feed Description: James Robertson comments on Cincom Smalltalk, the Smalltalk development community, and IT trends and issues in general. Latest Agile Buzz Posts Latest Agile Buzz Posts by James Robertson Latest Posts From Cincom Smalltalk Blog - Smalltalk with Rants

One of the key benefits of blogs is that they connect people as individuals, rather than rely on thinking of customers as an indefinable mass of 1Cusers. 1D Robert 19s blog has helped me understand the issues our customers are concerned about (good, bad, or otherwise!). And putting a 1Chuman face 1D on Microsoft helps build trust, and hopefully helps customers know that we 19re listening.

I get the same sort of sense of the community from the Cincom Smalltalk blogs - and the wider arena of my subscriptions that John talks about. There's a lot more feedback coming from this than from anything we have done previously