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Reports are waste and a reason for poor decision-making

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Simon Baker

Posts: 1022
Nickname: sjb140470
Registered: Jan, 2006

Simon Baker is an independent consultant, agile coach and scrum master

Reports are waste and a reason for poor decision-making

Posted: Jan 14, 2010 5:51 AM

This post originated from an RSS feed registered with Agile Buzz by Simon Baker.
Original Post: Reports are waste and a reason for poor decision-making Feed Title: Agile In Action Feed URL: http://feeds.feedburner.com/AgileInAction Feed Description: Energized Work's blog.	Latest Agile Buzz Posts Latest Agile Buzz Posts by Simon Baker Latest Posts From Agile In Action

Myron Tribus said:

"Managing a company by means of a monthly report is like trying to drive a car by watching the yellow line in the rearview mirror."

Reports are a symptom of hierarchical thinking. They make everybody 'look up' at managers rather than 'out' to users.

Reports don't tell you what's going on. They tell you what people want to tell you. And decisions based on such incomplete information are risky and likely to be poor. Producing reports is waste; it’s not adding value.

As John Seddon says "reports are substitutions for action". To really know what's going on you must go see the real thing for yourself. And do it regularly. Talk face-to-face with the people doing the work and observe the actual process at the actual place to obtain actual data. Learn from each visit and make your decisions on the facts you have gathered yourself.

Read: Reports are waste and a reason for poor decision-making

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