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by James Robertson.
Original Post: Expert Customer Service
Feed Title: Cincom Smalltalk Blog - Smalltalk with Rants
Feed URL: http://www.cincomsmalltalk.com/rssBlog/rssBlogView.xml
Feed Description: James Robertson comments on Cincom Smalltalk, the Smalltalk development community, and IT trends and issues in general.
Derek has another wonderful customer service experience. How many of us work for outfits that find it easier to lose an existing customer than retain an existing customer - for reasons painfully similar to the ones Derek outlines?
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