But if it feels like upper management is sticking it to IT, that just may be what's happening.
And if you can step back from the situation, it's easy to understand. Lots of those business people have felt like the IT department has been sticking it to them for years. But they were stuck with IT. There was no way to get rid of those arrogant, high-handed blankety-blanks in the IT shop.
Until now, that is.
And now that there's finally a way to do it, they will. Even if it means buying into improbably optimistic estimates of cost savings and unlikely claims of quality and effectiveness from outsourcers. Maybe it's all wishful thinking -- but after years of feeling like hostages to the IT shop, what these executives and managers mainly wish is to dump their IT departments.
IT shops arrogant and not mindful of user needs? Perish the thought....
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