Sony insists that they've done nothing wrong, and that they are only "temporarily" pulling the rootkit DRM (note that any CD's already out in stores still have it). Dan Goodin at Wired explains:

Add to these failures the utter lack of contrition shown by the label and its executives and you get what's effectively an unforgivable combination. "We stand by content protection technology as an important tool to protect our intellectual property rights and those of our artists," Sony said in Friday's statement announcing the temporary suspension

These people are unbelievably clueless. They're in a deep hole, and they just keep digging. Dan Goodin is calling for a boycott:

If it was a mistake for Sony to foist a rootkit on its users -- as Sony's retreat on Friday would suggest -- then halting production of the offending CDs is only the first step in rebuilding our trust. Sony now must recall all remaining disks, make it easier for people to remove the rootkits and provide free support for anyone who still has difficulty.

It's time to draw a line in the silicon. Until Sony acknowledges the mistakes it has made, recalls the CDs and publishes guidelines for copy-protection programs it intends to use in the future, we should boycott its CDs containing the software. It pains me to say this because artists with no control over Sony's software are caught in the crossfire.

I had been seriously considering a PS2, since there are so many nice games for that system. Not anymore though; I'm waiting for the cluemeter at Sony to rise back into positive territory. I don't buy many CD's as it is, but I'm staying well clear of any Sony/BMG labels until they have a serious response.