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AOL following Dell down the road to unhappiness

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James Robertson

Posts: 29924
Nickname: jarober61
Registered: Jun, 2003

David Buck, Smalltalker at large
AOL following Dell down the road to unhappiness Posted: Aug 19, 2005 11:34 AM
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This post originated from an RSS feed registered with Agile Buzz by James Robertson.
Original Post: AOL following Dell down the road to unhappiness
Feed Title: Cincom Smalltalk Blog - Smalltalk with Rants
Feed URL: http://www.cincomsmalltalk.com/rssBlog/rssBlogView.xml
Feed Description: James Robertson comments on Cincom Smalltalk, the Smalltalk development community, and IT trends and issues in general.
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Ed Foster spotlights the difficulty people have with AOL and cancellation. This reminds me of the Dell thing from last week. This kind of "death grip on the customer" approach is the kind of thing that generates a lot of bad PR. As with Dell, it used to be something you could hide - there would be an occasional press story, but nothing much that spread. Now? Now you have the searchable web. Like Dell, it looks like AOL is going to have to learn this lesson the hard way.

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