"We have no clue. Our computer is giving us fits, too," replied a FirstEnergy technician identified as Jerry Snickey. "We don't even know the status of some of the stuff (power fluctuations) around us."
A short time later, a technician at the Midwest Independent Transmission System Operators, the group that monitors the Midwest power grid, expressed frustration with FirstEnergy's failure to diagnose the problems erupting in their power system.
"I called you guys like 10 minutes ago, and I thought you were figuring out what was gong on there," the MISO technician, identified as Don Hunter, complained, according to the transcripts.
"Well, we're trying to," replied Snickey. "Our computer is not happy. It's not cooperating either."
Leaves me wondering - was First Energy one of the outfits that jumped headfirst iinto J2EE land back in the late 90's, re-writing all their systems? Were they one of the places where lots of consultants with no domain knowledge at all did large parts of the system? It would be interesting to find out....