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Respecting the end user

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James Robertson

Posts: 29924
Nickname: jarober61
Registered: Jun, 2003

David Buck, Smalltalker at large
Respecting the end user Posted: Apr 28, 2005 1:52 PM
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This post originated from an RSS feed registered with Agile Buzz by James Robertson.
Original Post: Respecting the end user
Feed Title: Cincom Smalltalk Blog - Smalltalk with Rants
Feed URL: http://www.cincomsmalltalk.com/rssBlog/rssBlogView.xml
Feed Description: James Robertson comments on Cincom Smalltalk, the Smalltalk development community, and IT trends and issues in general. 		Latest Agile Buzz Posts
Latest Agile Buzz Posts by James Robertson
Latest Posts From Cincom Smalltalk Blog - Smalltalk with Rants

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Jon Udell relays an interesting end user interaction with IT story, and draws this conclusion:

We can draw various conclusions from this little parable. Here's the one I want to stress today. Calling people "users" is pernicious. It distances and dehumanizes. We should probably remove that word from the IT vocabulary.

Read the short post to get the full context - he's absolutely correct too.

Read: Respecting the end user

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