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When your iPad connect to a Wi-Fi network, the router issue a unique IP address to the device. This Wi-Fi address can be use to troubleshoot problem when you cannot get a proper connection on the network.

1. Go to the Home screen.

2. Then select Settings.

3. Next pick General.

4. Then select About.

5. From the About screen you can find the Wi-Fi address.

Give this Wi-Fi address to your network support so they can assist you to fix the issue.