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by Mark Masterson.
Original Post: Innovation vs. process perfection
Feed Title: Process Perfection
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Patrick Logan, pointing us toward a piece at Business Week:
... the very factors that make Six Sigma effective in one context can make it ineffective in another...
"The more you hardwire a company on total quality management, [the more] it is going to hurt breakthrough innovation," adds Vijay Govindarajan, a management professor at Dartmouth's Tuck School of Business. "The mindset that is needed, the capabilities that are needed, the metrics that are needed, the whole culture that is needed for discontinuous innovation, are fundamentally different."
Yeah.
I get questions about the name of this blog, sometimes. Almost always from some perplexed soul, who appears to have made the assumption that the title is to be taken literally. I typically suggest that they read this. There are rarely any further questions.