This post originated from an RSS feed registered with Web Buzz by Alex Bunardzic. Original Post: The ‘Call Center' Metaphor Feed Title: Ethical Software by Alex Bunardzic Feed URL: https://www.jooto.com/blog-2.html/feed/ Feed Description: Online community concerned about developing ethical software practices Latest Web Buzz Posts Latest Web Buzz Posts by Alex Bunardzic Latest Posts From Ethical Software by Alex Bunardzic

Software development is now approaching the ‘call center’ metaphor. In the olden days, each business was involved in setting and managing their own call center. Handling incoming customer calls and complaints implied a lot of planning and ongoing maintenance.

However, with the increasing globalization, it became opportune to farm out, outsource and offshore these operations. Customer [...]