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by Eric Freeman.
Original Post: Hell freezes over: Consumer Report likes the Mac
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Consumer Report (as reported in MacWorld) gives Apple high marks for tech support satisfaction and hardware reliability: "In this atmosphere of low expectations, Apple Computer has actually raised its support satisfaction for the desktop computers over the past three years to levels well above all competitors, while offering the most reliable desktop hardware." While I'm not the biggest fan
of Consumer Report because I don't shop in "best value" mode and I find their ratings always
seem a bit utilitarian, not understanding the emotional aspects of product design,
it is nevertheless good to see Apple get some well deserved credit. CR was also wise to notice
the pervasiveness of viruses and spyware on PCs versus the Mac.
At this point, most of the people I interact with are on Macs (a huge change in the last 3 years), even my parents are going back and dumping their PC. If you're considering a new PC purchase, take some time to look into the Mac, once you make the commitment you'll never look back.
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