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by Joey Gibson.
Original Post: Excellent Verizon Wireless Tech Support
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I just got off the phone with tech support at Verizon Wireless and I have
to say it was one of the most pleasant tech support experiences I've
ever had. I have a Kyocera
2235 tri-mode mobile phone. I bought Verizon's MobileWeb, but in
the year that I've had it, I've hardly used it because it's just so
cumbersome to type URLs on a phone keyboard. Well, with the
acquisition of my Dell
Axim PocketPC, that's just changed. I got a cable to connect the
Axim to the Phone and use it's Internet connection. But I couldn't
figure out the settings to make it work. I called Verizon tech support
and got a human within 60 seconds. He was extremely friendly,
but not the right person to answer the question. He asked me to wait a
little longer and assured me it would be no more than one
minute before the right person would be on the line. He was
right. I got another extremely friendly person who walked me through
the settings on my Axim and stayed with me until I actually got
connected. Total time on the call: 5 minutes. This was excellent
service and I'm very happy.
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