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Another airline, another bad day -- weeks after “performance issues” at Southwest Airlines led to hundreds of flight cancellations or delays, a datacenter fire resulted in a systemwide failure at Delta Airlines.

Having seen a few airline back ends, I'm not very surprised. Are such outages avoidable? Nearly always. You simply have to create a high-quality system with sufficient resilience and redundancy baked in. It helps to have good processes and programmers, too.

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