A federal agency was so trapped in red tape that it could scarcely improve its software. The solution? A combination of devops and agile development.
Speaking at the Devops Enterprise conference in Burlingame, Calif., this week, Mark Schwartz, CIO of the USCIS (U.S. Citizenship and Immigration Services), detailed the transformation of his agency from inflexible to flexible when it comes to IT. After arriving at the agency about four years ago, Schwartz was told that a task involving a few changes to a Web page would take a year to do, even though he could make the changes himself in a few minutes. (This time estimate was graciously shortened to eight months under the existing policies.)