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by Michael Cote.
Original Post: Article: MungersWorldlyWisdom
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Munger’s Worldly Wisdom And in a bureaucracy, you think the work is done when it goes out of your in-basket into somebody else’s in-basket. But, of course, it isn’t. It’s not done until AT&T delivers what it’s supposed to deliver. So you get big, fat, dumb, unmotivated bureaucracies. // email