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by Angsuman Chakraborty.
Original Post: Idea inks Rs.145-crore deal with Firstsource
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MUMBAI - Telecom major Idea Cellular Tuesday signed a Rs.145-crore agreement with Firstsource Solutions, a business process outsourcing (BPO) service provider.
As part of the agreement, Firstsource will provide for five years a suite of customer management interaction services, including customer service, billing, new product information and plan details to Idea from its centre in [...]