This post originated from an RSS feed registered with Java Buzz by Elliotte Rusty Harold. Original Post: Chase Incompetence Feed Title: Mokka mit Schlag Feed URL: http://www.elharo.com/blog/feed/atom/? Feed Description: Ranting and Raving Latest Java Buzz Posts Latest Java Buzz Posts by Elliotte Rusty Harold Latest Posts From Mokka mit Schlag

I think it’s time to look for a new local bank. WAMU was marginally competent at best. Chase isn’t even that. I login to my account this morning and here’s what I see:

They say they want this for security, but I call bullshit on that. The real problem is that Chase’s system doesn’t allow the e-mail addresses that WAMU used for its usernames. Rather than upgrade their systems, they decided to inconvenience millions of customers.

And on top of that, the form doesn’t actually work. As I type this, it’s been “Transferring data from online.wamu.com….” for many minutes. And the final result?

The connection has timed out

The server at online.wamu.com is taking too long to respond.

• The site could be temporarily unavailable or too busy. Try again in a few
  moments.
• If you are unable to load any pages, check your computer’s network
  connection.
• If your computer or network is protected by a firewall or proxy, make sure
  that Firefox is permitted to access the Web.

Sadly, I can’t think of a single local bank that’s likely to do better than this.