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This week, John and I manage to balance out time between traditional IT Management and cloud talk. While we discuss IBM’s cloud announcements of earlier this week, we also talk about the idea of predictive analytics (from Tivoli, BMC, and others). Also, we talk about “virtual reality” (Second Life and friends) and how that might not be such a crock of…crock. For the fun-bunch out there, we give a short take on the IT Skeptic’s book, Real ITSM, which is well worth checking out.
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