This post originated from an RSS feed registered with Java Buzz by Michael Cote. Original Post: Best Customer Service Experience of the Week: Victorinox from PeopleOverProcess.com Feed Title: Cote's Weblog: Coding, Austin, etc. Feed URL: https://cote.io/feed/ Feed Description: Using Java to get to the ideal state. Latest Java Buzz Posts Latest Java Buzz Posts by Michael Cote Latest Posts From Cote's Weblog: Coding, Austin, etc.

Last year Kim bought me a Victorinox Swiss Army laptop bag (the
“Wainwright”). It’s by far the best laptop bag I’ve ever had, meeting the sweet spot between several critera:

• It looks professional without being overly professional, e.g., leather.
• It travels well: it’s durable (with the below exception) and just small enough without being too small.
• It’s got lots of pockets and doo-dads, like the magnet closing “stash pocket” which I use all the time and the hidden zipper on the back that opens up so you can slide the bag on the handle of your wheely-enabled luggage.

Tragically, the little clasp things on the strap broke a few months ago — one after the other. So I’ve been using it with the strap at it’s maximal length for a month or so, which is quick annoying for all the walking around I do when on the road.

So, I called up their customer service to see about ordering a new strap. After about 20 seconds I got a live person (at 2PM CST), explained the problem, gave them my address, and now they’re shipping a new strap, free of charge and covered by warranty. She didn’t even (as far as I know) look up any account info. Just ship the man a new strap!

Man, that just makes my afternoon: consumerism working ;>

Technorati Tags: bags, customerservice, laptop, swissarmy, victorinox, wainwright

Share This