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10 Golden Rules for Software Support

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Jason Sankey

Posts: 406
Nickname: jsankey
Registered: Apr, 2006

Jason Sankey is a founding developer of zutubi.
10 Golden Rules for Software Support Posted: Sep 7, 2006 10:00 AM
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This post originated from an RSS feed registered with Java Buzz by Jason Sankey.
Original Post: 10 Golden Rules for Software Support
Feed Title: a little madness
Feed URL: http://www.alittlemadness.com/feed/
Feed Description: A man needs a little madness, or else he never dares cut the rope and be free. -Nikos Kazantzakis 		Latest Java Buzz Posts
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Most software companies know that support is important. Many wax lyrical about the importance of the customer. Few deliver. If only they’d abide by some basic rules for support: Be Honest: don’t try to pull one over your customer. If you made a mistake, or they have found a bug, acknowledge it. Believe: [...]

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