This post originated from an RSS feed registered with Java Buzz
by Kathy, Bert, Beth and Eric.
Original Post: How to get users to RTFM
Feed Title: Creating Passionate Users
Feed URL: http://headrush.typepad.com/creating_passionate_users/atom.xml
Feed Description: The Creating Passionate Users bloggers are all authors of bestseller Head First books. They're all passionate about the brain and metacognition, most especially--how the brain works and how to exploit it for better learning and memory.
The "F" in RTFM is the biggest clue that most of us blame the user for not reading the manual. But if "reducing guilt is the killer app", companies should take more responsibility for whether readers use their manuals. And...
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