This post originated from an RSS feed registered with Java Buzz
by Kathy, Bert, Beth and Eric.
Original Post: User delight and the guy-from-the-train phenomenon
Feed Title: Creating Passionate Users
Feed URL: http://headrush.typepad.com/creating_passionate_users/atom.xml
Feed Description: The Creating Passionate Users bloggers are all authors of bestseller Head First books. They're all passionate about the brain and metacognition, most especially--how the brain works and how to exploit it for better learning and memory.
One way to delight users is with the guy-in-the-unexpected-context phenomenon. You know the story: you take the same train to work every day. One Saturday afternoon you're in a cafe when you spot a familiar face at the next table....
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