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by Kathy, Bert, Beth and Eric.
Original Post: What if managers had to do tech support?
Feed Title: Creating Passionate Users
Feed URL: http://headrush.typepad.com/creating_passionate_users/atom.xml
Feed Description: The Creating Passionate Users bloggers are all authors of bestseller Head First books. They're all passionate about the brain and metacognition, most especially--how the brain works and how to exploit it for better learning and memory.
Years ago, Bert Bates worked at a software company where 95% of the 100+ employees had to spend time doing everything. Tech support. Customer training. Visiting clients and helping with installation and customization. Think about that. How would a business...
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