This post originated from an RSS feed registered with Java Buzz
by Brian McCallister.
Original Post: Air Travel
Feed Title: Waste of Time
Feed URL: http://kasparov.skife.org/blog/index.rss
Feed Description: A simple waste of time and weblog experiment
Ugh, I am coming to hate flying. It is largely the airlines, partly
the airports, and not insignificantly the FAA. Sure, the airlines
are reacting to bad circumstances, but when times get tough taking
your troubles out on your customers is not the path of
survival (cue the number of airlines declaring bankruptcy). Yes, it
is hard to change an organization which has been around for a while,
and serves as a hub connecting many smaller businesses, but it needs
to happen. Of course, nothing like ever-increasing emotional abuse
of customers to hurry that bankruptcy along.
It actually makes me wonder if passengers on airplanes are the real
airline customers. It feels like the magazine industry, where,
properly described, advertisers are the customers and readers are
the product. Are we merely products that airlines are selling to
their real customers? It would explain why folks actually riding on
the planes are treated like vendors in a highly competitive market.
Regardless, I am coming to hate it. I may have to start insisting on
at least a business class ticket when traveling on someone else's
behalf. Sadly, this will reward the airlines which make it so damned
inconvenient to travel. It is also extremely egotistical, which
sucks.
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