This post originated from an RSS feed registered with Java Buzz by Kevin Dangoor. Original Post: Attention to detail in Help Spot Feed Title: Blue Sky On Mars Feed URL: http://www.blueskyonmars.com/feed/?cat=8%2C13%2C14 Feed Description: Kevin Dangoor's Weblog of Technology, Entertainment and Life - Java only feed. For all articles, check out http://www.blueskyonmars.com Latest Java Buzz Posts Latest Java Buzz Posts by Kevin Dangoor Latest Posts From Blue Sky On Mars

I’ve been following Ian Landsman’s development of HelpSpot since the beginning, and it is very interesting to observe his attention to detail. Check out his latest preview. I worked in a network operations center some years back (and developed tools for them as well), so I have an idea about “trouble ticket” systems.

Ian is building [...]